Frequently Asked Questions
Everything you need to know about your gourmet licorice experience.
Where does your licorice come from?
We source the finest gourmet licorice from artisanal producers all over the world, including traditional recipes from Australia, Finland, Italy, and the Netherlands.
How long will it take for my order to arrive?
Orders are typically processed within 1-2 business days. We offer FedEx Express shipping to ensure your treats arrive fresh, usually within 2-3 business days after dispatch.
Do you offer gluten-free or sugar-free options?
Yes! We have a dedicated selection of both gluten-free and sugar-free licorice varieties. Please check the specific product descriptions for full dietary information.
Can I include a gift message with my order?
Absolutely. During the checkout process, you can include a personalized gift message which we will print on a high-quality card and include inside your signature tube.
What is your return policy?
Due to the perishable nature of our products, we cannot accept returns. However, if there is an issue with your order or if it arrived damaged, please contact our support team within 14 days for a resolution.
How should I store my licorice to keep it fresh?
To maintain maximum freshness, we recommend keeping your licorice in its original resealable tube and storing it in a cool, dry place away from direct sunlight.