Returns & Exchanges
At Licorice.com, we want you to love your treats as much as we do; however, due to the perishable nature of our products, we can only accept returns for items that arrive damaged or incorrect. Please contact our support team within 14 days of delivery to initiate a resolution.
Contact Support
Email our customer care team with your order number and a brief explanation of the issue regarding your licorice shipment.
Provide Documentation
Attach a photo of the damaged product or the incorrect item received to help us verify the claim and improve our shipping process.
Receive Authorization
Once reviewed, we will issue a Return Merchandise Authorization (RMA) or confirm your eligibility for a direct replacement or refund.
Resolution Processing
After approval, your refund will be credited to your original payment method within 5-7 business days, or a fresh replacement will be shipped immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing